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AI Agents
AI that doesn’t just answer.
AI that gets work done.
Custom AI agents built around your business processes, connected to your tools, data and operational systems.
How an agent completes a request
- User requestA person asks, on WhatsApp or a screen.“Which orders are overdue for Customer X?”
- AI agentUnderstands the request and plans the steps.Needs the overdue-orders tool for Customer X.
- Reasoning and planningChooses which approved tool to call, and in what order.Check the user’s role, then run the query.
- Authorised business toolsNarrow, named capabilities. Read-only unless approved.orders.overdue(customer = X)
- CRM · ERP · database · APIsYour own systems, reached only through those tools.4 orders returned.
- Verified resultThe answer is built from the returned data and logged.“4 orders are overdue. The oldest is 6 days late.” A follow-up message is drafted for a person to approve.
Beyond a chatbot
What makes an agent different.
A chatbot talks. An agent can also look things up and prepare work, inside limits you set.
| Aspect | Typical chatbot | Custom AI agent |
|---|---|---|
| What it does | Answers questions from a script or a document. | Completes a task: looks things up, prepares actions, and hands over when it should. |
| Data access | Usually none beyond its script. | Your systems, through approved read-only tools and permissions. |
| Actions | None, or fixed buttons. | Proposes real actions. Sensitive ones wait for a person. |
| Safeguards | Limited to what it was told to say. | Role checks, tool allow-lists, approvals, audit logs, cost limits. |
| When it is unsure | Often guesses or loops. | Says so and escalates with the context it has found. |
Autonomy, on a leash
Built so people stay in control.
Least privilege
An agent can only do what the person asking is allowed to do, through tools that each do one narrow thing.
Approval for anything sensitive
Messages to customers, changes to records and anything involving money wait for a human. Money is never moved by an agent.
Logged and reviewable
Every request, tool call and approval is recorded, and conversations are sampled for quality.
Agents we build
Eight places to start.
Each page says what is available to build today, what is a concept and what depends on your systems.
AI receptionist
Enquiries, bookings and follow-up at the front desk.
Read more Available as a custom buildWhatsApp AI agents
Customer conversations on WhatsApp, tied to your systems.
Read more Available as a custom buildHealthcare operations
Administrative support for clinics. Not clinical advice.
Read more Concept · roadmapDental laboratory copilot
Ask about cases, balances and dispatch in plain language.
Read more Available as a custom buildCRM and sales agents
Qualify leads, keep the CRM current, draft follow-ups.
Read more Available as a custom buildFinance operations
Balances and invoices for permitted users. Never moves money.
Read more Available as a custom buildKnowledge assistants
Answers from your own documents, with citations.
Read more Available as a custom buildCustom enterprise agents
An agent built around one of your own processes.
Read moreExplore
See it, shape it, price it.
Agent Studio
Choose your industry, challenge and systems. Get a blueprint to discuss.
Design your agentGuided demo
Five scripted scenarios showing the conversation, the tools and the approvals.
Watch a scenarioIntegrations map
What an agent can read, propose and change in each connected system.
Explore integrationsWe build agents to order for clients in India, the UAE, Ethiopia and across Africa. Related reading: the Ye-Almaz laboratory system, how we separate models from results and system integrations.
Have a process an agent could take on?
We will tell you honestly whether it is a good fit, and what it would take.